Order Processing. Orders generally ship within three to five (3-5) business days after the order is placed except for pre-orders, products on back order, and product release dates. Destination arrival may take anywhere between 7-21 business days. Delivery times may vary between different carriers.
Email us at customerservice@theloyalsubjects.com if you want a different quote than what our website provides. We can also quote for USPS Parcel Post - just email us!
The Loyal Subjects Domestic packages ship via USPS, FedEx, UPS, or DHL which provide reliable delivery and package tracking information for all shipments. International orders ship via USPS Priority International. Shipping rates are calculated and added to your total at the time that your order is placed. (UPS does not deliver to PO boxes or APO addresses).
Upon shipping your order, we will provide a tracking number for your reference.
Delivery Issues. In the case of shortages, damage or other issues related to the delivery of your order, you must make any claims within five (5) days after receipt of merchandise. You may contact us at customerservice@theloyalsubjects.com or 1-213-744-1280 to begin your claim. The Loyal Subjects will work to resolve the issue promptly.
Customs Requirements For International Orders. International customers are responsible for all customs duties and taxes assessed by their country’s customs agencies. We will provide a commercial invoice with all international shipments that represents the full value of the inventory purchased. We cannot mark any international shipments as “gifts”. The Loyal Subjects will not accept returns resulting from an international customer’s refusal to pay their customs duties, so please be sure you’re aware of your respective country’s requirements before placing your order. Please be aware that products shipped internationally may be inspected on arrival at port for customs purposes and as such The Loyal Subjects cannot guarantee that packaging will be free of signs of tampering.
Payment. We accept all major credit cards, including American Express, Discover, Mastercard and Visa. Paypal is accepted with an additional 4% processing fee. Personal checks and business checks should be made payable to The Loyal Subjects Wave 2, LLC. The Loyal Subjects reserves the right, at its sole discretion, to require payment via money order or bank wire. The Loyal Subjects must receive full payment for an order before processing an order.
Privacy & Security. We take your privacy and security very seriously, especially when processing online sales. Please review our full policy within our Terms of Use.
Sales Tax. Retail orders shipping to addresses within the state of California will automatically be charged the applicable CA sales tax, which may fluctuate between counties and municipalities.
Product release dates not final . Advertised product release dates are an estimated date that may fluctuate according to things beyond our control. Holidays, factory delays, and events of force majeure may cause unexpected delays in scheduled product release dates and order processing and shipping. The Loyal Subjects accepts no responsibility for delayed product release dates.
Product release shipping may require additional processing time. Product release dates are associated with a high volume of orders, and as such customers may experience a slight delay in order processing and shipping.
Territorial Exceptions . The availability of some products in certain territories may be limited and/or restricted by their respective licensor. The Loyal Subjects shall not be liable in any way for merchandise obtained in violation of such territorial restrictions.
Shipping Offers Disclaimer . Any shipping offers extended by The Loyal Subjects are offered in our sole discretion and may be discontinued at any time. Any such offers exclude any and all associated costs that may be collectable on the consumer’s end, e.g., customs, import duties, etc.
